Question 1

I cannot find what I need

Accepted Answer

Open the menu, jump to the right section, and get back to your dashboard. 1. Open the menu: On a phone, tap the blue menu button at the bottom-left. On a computer, use the left sidebar — it stays open. 2. Use the sections: Personal is for your stand (requests, votes, documents). If you are a trustee, Management is grouped into sections like Community, Operations and Governance — tap a section to open it, then tap the page you need. 3. Go home anytime: Tap Home near the top of the menu to return to your dashboard summary.

Question 2

Report something broken

Accepted Answer

Log a maintenance request with a clear title so the estate can track it. 1. Start a new request: Open the menu and tap New Request, or go to My Requests → New. 2. Describe the problem: Use a short title (“Gate motor not closing”) and add enough detail for the caretaker to find it. 3. Submit and track: Submit the request. It appears under My Requests with a status you can check later.

Question 3

Cast your vote

Accepted Answer

Open an active poll, choose an option, and confirm your ballot. 1. Open Voting: From the menu under Personal, tap Voting. 2. Pick the open poll: Open polls that still need your vote are listed first. 3. Choose and confirm: Select an option and submit. You can review the outcome once the poll closes.

Question 4

Find rules, minutes, or PDFs

Accepted Answer

Documents live in one place — no WhatsApp archaeology required. 1. Open Documents: In the menu under Personal, tap Documents. 2. Browse or search: Open the file you need. Board-only packs stay hidden from residents.

Question 5

Read a site notice

Accepted Answer

Gate codes, water shutdowns, and AGM dates — posted where members already sign in. 1. Open Notices: From the menu under Personal, tap Notices. 2. Open the latest item: Tap a notice for the full message. Important notices also surface on your Home dashboard.

Question 6

Book the clubhouse or courts

Accepted Answer

Check the calendar and reserve a shared facility without phoning anyone. 1. Open Amenities: From Personal in the menu, tap Amenities. 2. Pick a facility and slot: Choose what you want to book and a free time on the calendar, then confirm.

Question 7

See my stand and pets

Accepted Answer

Confirm your unit details and any pets registered against your property. 1. Open My Property: From Personal in the menu, tap My Property. 2. Review the record: Check your unit details and pet registrations. Ask the board if something looks wrong.

Question 8

Invite owners or trustees

Accepted Answer

Add people to the member register and get them linked to the right stand. 1. Open Residents: Open the menu, tap Management, then Community, then Residents. 2. Invite a member: Use Invite (or the equivalent action on the page). Enter their email and link them to a property when you have one. 3. Confirm the role: Give trustees and estate managers the right role so they see Management tools.

Question 9

Update a maintenance request (board)

Accepted Answer

Find open work on the maintenance board and move it toward resolution. 1. Open Maintenance under Management: Open the menu, tap Management, then Operations, then Maintenance. This is the estate-wide board — not your personal My Requests list. 2. Open a card: Review the description and photos, then update the status as work progresses.

Question 10

Run or check a formal vote

Accepted Answer

Open Manage Polls to see trustee-side voting — creation and outcomes. 1. Open Polls under Management: Open the menu, tap Management, then Governance, then Polls. This is the admin side. Residents cast ballots under Personal → Voting. 2. Review or prepare a poll: Open an existing poll to see status and results. Creating a new formal resolution follows the same screen pattern in a live community.

Question 11

Post a site notice

Accepted Answer

Publish something every member should see on their dashboard. 1. Open Notices under Management: Open the menu, tap Management, then Communications, then Notices. This is where trustees publish — residents only read under Personal → Notices. 2. Write and publish: Keep the title scannable. Members see new notices on Home and in Notices.

Question 12

Upload a community document

Accepted Answer

Put the current rules or minutes where members can find them. 1. Open Documents under Management: Open the menu, tap Management, then Communications, then Documents. Admin upload lives here. Residents download from Personal → Documents. 2. Add the file: Upload the PDF and set whether it is visible to all members or board-only.