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Last Updated: 7 September 2026
At Votera, we take your privacy seriously. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use our platform.
We collect information that you provide directly to us when you register for an account, update your profile, submit a maintenance request, or communicate with us. This may include:
We use the information we collect to provide, maintain, and improve our services, including to:
We implement appropriate technical and organizational measures to protect the security of your personal information against unauthorized access, loss, or alteration. While no system is completely secure, we adhere to industry best practices to ensure your data remains protected.
We do not sell your personal information. We may share information with:
To protect our login and registration pages from automated abuse, we use Cloudflare Turnstile, a CAPTCHA alternative provided by Cloudflare, Inc. Turnstile runs automatically in the background and does not require you to solve a puzzle. As part of this process, Cloudflare collects certain technical data (such as your IP address and browser characteristics) to verify that you are a real visitor rather than a bot. This data is processed by Cloudflare as an independent controller under its own privacy practices, described in the Cloudflare Turnstile Privacy Policy.
We use strictly necessary cookies to operate the platform (such as keeping you signed in), and analytics cookies to understand how the site is used. Analytics run unless you decline them on our cookie notice; if you decline, they are switched off immediately and any analytics cookies already set are deleted. You can change your choice at any time. Full details of every cookie we use, its purpose, and how to manage your preferences are set out in our Cookie Policy.
When you are signed in, we record how the platform is used so that we know what to improve: which sections are opened, and whether setup was completed. We rely on our legitimate interest in maintaining and improving the service (section 11(1)(f) of POPIA) rather than on your consent, because using the platform is not itself an agreement to be measured.
We do not record what you write or read. The text of a maintenance request, the names of documents you open, your address and your contact details are never sent to our analytics provider. We do not record anything about voting. Polls, ballots and proxy appointments are not measured at all, and that is enforced in our code rather than left to policy.
You have the right to object (section 11(3)(b)). Signed-in users can switch this off at any time under Settings, then Privacy, and it takes effect immediately for that account. Analytics data is processed by Google Analytics, which may store it outside South Africa; see section 4 on sharing your information. Our analytics provider receives a pseudonymous identifier and never your name, email address, physical address, the address of the page you are on, or the title of that page.
Occasionally a problem you or your board reports cannot be diagnosed without a Votera support operator seeing the platform exactly as one of your community's users sees it. Where that is necessary, a support operator may open a read-only support session. We want you to know precisely what that does and does not mean.
What it allows. Viewing the same pages that user can already view.
What it does not allow. Changing anything at all. A support operator cannot vote on your behalf, approve or reject a request, alter a record, upload or delete a document, or take any action in your community's name. This is not a promise about how we behave. The platform itself refuses every such attempt, so it is not possible even by mistake.
What is recorded. Every session is written to your community's own audit trail with the name of the Votera operator, whose view was reproduced, the specific reason given beforehand, and the time. Your board is emailed when a session starts, and your administrators can see the full list at any time without asking us. Sessions end automatically after 60 minutes.
If you would rather they did not. Your HOA authorises this access on your community's behalf and may withdraw that authorisation at any time. If you have a concern about a specific session, raise it with your trustees. Who can see it in the audit trail, or contact us at privacy@votera.co.za.
If you have any questions about this Privacy Policy, please contact us at privacy@votera.co.za.