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Last Updated: 4 October 2026
Welcome to Votera. By accessing or using our platform, you ("Customer", "you", or "your") agree to be bound by these Terms of Service ("Agreement"). If you disagree with any part of these terms, you may not access the Service. This Agreement is entered into between you and Votera (Pty) Ltd, a company registered in South Africa ("Votera", "we", "us", or "our").
These Terms of Service are governed by the laws of the Republic of South Africa, including but not limited to the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), the Consumer Protection Act 68 of 2008 ("CPA"), and the Protection of Personal Information Act 4 of 2013 ("POPIA").
Votera is a Software-as-a-Service ("SaaS") platform designed exclusively for Homeowners Associations ("HOAs"), body corporates, and property management entities operating within South Africa. The platform provides digital tools for HOA governance, including but not limited to:
Votera does not process or collect HOA levies, dues, or resident payments on behalf of any HOA. All subscription billing is between Votera and the subscribing HOA administrator only.
To access the Service, an authorised HOA administrator ("Admin") must register an account on behalf of their HOA ("Tenant"). During registration, the Admin must provide accurate, complete, and current information, including the HOA's legal name, contact email address, and a secure password.
Once a Tenant account is active, the Admin may invite residents and board members to join the platform via a secure invite link. Residents access the platform exclusively through their HOA's Tenant account and cannot access any other HOA's data.
You are solely responsible for safeguarding your login credentials and for all activities conducted under your account. You must notify us immediately at support@votera.co.za upon becoming aware of any unauthorised access.
Continued access after any free trial requires a paid subscription. Subscriptions are offered on a monthly or annual billing cycle, depending on the plan selected at sign-up. All subscription fees are displayed on our Pricing page and are denominated in South African Rand (ZAR).
Subscriptions are paid either by invoice and electronic funds transfer (EFT), or by recurring card payment processed by PayFast. Where you pay by invoice, Votera issues an invoice before each billing period and payment is due by the date on it. Where you pay by card, you authorise the applicable fee to be charged on each billing date. Recurring card payments are limited to R9 999 per payment; larger amounts are paid by invoice.
Subscription fees are billed in advance. Monthly subscriptions on the same date each month, and annual subscriptions on the same date each year. Votera reserves the right to modify subscription pricing with no less than 30 days' written notice to the registered account email address.
The provision of services by Votera is subject to availability. Subject to availability and confirmation of payment (by PayFast, or by Votera for an EFT), your subscription access will be activated within 1 (one) business day. Confirmation of access will be sent to your registered email address. In practice, digital access is typically granted immediately upon successful payment.
Votera is a purely digital, cloud-based software platform. No physical goods are sold or dispatched. There is no physical delivery component, shipping fee, or hardware requirement. The service is accessible via any modern web browser at votera.co.za.
In the event that the service cannot be provided due to unavailability or a verified technical failure on our part, Votera will refund the affected subscription fee in full within 30 (thirty) days of the confirmed unavailability. Service access is continuous for the duration of the active subscription period. If a payment is not received, the account keeps full access for a grace period and is then limited to read-only access until payment is confirmed.
You may cancel your Votera subscription at any time through your account's Billing settings or by contacting support@votera.co.za.
Monthly subscriptions: Cancellation takes effect at the end of the current billing cycle. You will retain full access to the platform until that date, after which your account will be limited to read-only access.
Annual subscriptions: Cancellation takes effect at the end of the current annual term. You will retain full access to the platform until that date. Early termination of an annual subscription does not entitle you to a refund of the remaining unused term except as provided in Section 6 below.
Upon account suspension or termination, your data is retained for 30 days to allow for data export. After 30 days, all HOA data associated with your Tenant account may be permanently deleted. Votera is not liable for any loss of data following this retention period.
As Votera provides a digital software service, the following refund terms apply:
Monthly subscriptions: Subscription fees for monthly plans are non-refundable once the billing cycle has commenced. If you cancel, you will retain access until the end of the paid period and will not be billed further.
Annual subscriptions: If you cancel an annual subscription within 5 (five) business days of your initial payment or annual renewal date, you are entitled to a full refund of the subscription fee paid for that term, in accordance with your statutory rights under the Consumer Protection Act 68 of 2008. After this 5-business-day window, annual subscription fees are non-refundable, and access continues until the end of the paid annual term.
Exceptions: Votera will consider refund requests on a case-by-case basis where a verifiable technical failure on our part prevented access to the Service for more than 48 consecutive hours during the subscription period. Such requests must be submitted in writing to support@votera.co.za within 14 days of the incident.
Approved refunds will be processed to the original payment method, or by EFT to the account the payment came from, within 5 to 10 business days. Votera does not issue cash refunds.
Where a free trial is offered, no payment and no payment method is required during the trial. You will be notified by email before the trial ends. A trial does not convert to a paid plan automatically and nothing is charged unless you choose a plan. If no plan is chosen, the account keeps full access for 7 days after the trial ends and is then limited to read-only access until a plan is chosen.
You agree to use the Votera platform only for lawful purposes consistent with its intended function as an HOA management tool. You must not:
Votera reserves the right to suspend or terminate accounts found to be in violation of this section without prior notice or refund.
All software, designs, trademarks, and content forming part of the Votera platform are the exclusive intellectual property of Votera (Pty) Ltd. Your subscription grants you a limited, non-exclusive, non-transferable licence to access and use the Service for your HOA's internal purposes only. No licence is granted to reproduce, modify, or distribute any part of the platform.
Data and documents you upload to the platform remain your property. By uploading content, you grant Votera a limited licence to store and display that content solely for the purpose of delivering the Service to you.
Votera processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). By using the platform, you acknowledge that personal information of your HOA's residents will be collected and processed for the purposes of delivering the Service. Please review our Privacy Policy for full details on how personal information is collected, used, and protected.
For the purposes of the Protection of Personal Information Act 4 of 2013 ("POPIA"), you are the responsible party in respect of the personal information of your HOA's members and residents, and Votera is an operator processing that information on your behalf under this Agreement. Votera processes personal information only on your documented instruction and for the purpose of delivering the Service, and treats it as confidential in accordance with sections 20 and 21 of POPIA.
There are occasions when a support enquiry cannot be resolved without a Votera support operator seeing the platform as one of your users sees it. For example where a screen behaves differently for a particular board member and the behaviour cannot be reproduced any other way. By subscribing you authorise Votera to conduct such support access subject to every one of the following conditions, each of which is enforced by the platform itself and not merely by policy:
You may withdraw this authorisation in writing to privacy@votera.co.za. Withdrawal takes effect immediately. You acknowledge that Votera's ability to diagnose certain reported faults may be materially reduced as a result, and that this may extend the time required to resolve them.
Votera maintains the security safeguards required by section 19 of POPIA in respect of all personal information processed under this Agreement. Where Votera has reasonable grounds to believe that personal information belonging to your community has been accessed or acquired by an unauthorised person, Votera will notify you as soon as reasonably possible after discovery, so as to enable you to discharge your own obligations under section 22 of POPIA as the responsible party.
To the maximum extent permitted by South African law, Votera, its directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Service. Our total cumulative liability to you for any cause shall not exceed the subscription fees paid by you in the 3 months preceding the event giving rise to the claim.
Nothing in these Terms limits liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable South African law.
Votera may update these Terms from time to time. Material changes will be communicated by email to the registered account holder at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must cancel your subscription before the effective date.
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising out of or in connection with these Terms shall first be referred to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to mediation under the auspices of the Arbitration Foundation of Southern Africa ("AFSA"). The parties consent to the jurisdiction of the Western Cape Division of the High Court of South Africa for any matter that cannot be resolved by mediation.
For billing, cancellation, or refund enquiries: